Q: Can the scanning damage my original negative or slide?
A: Impossible. The negative or slide is manually inserted in a specially fitted frame that does not touch the surfaces of the original. A gentle burst of clean air is blown across the surface to remove loose particles, and that’s it.
Q: Some slides are in cardboard mounts, other in plastic mounts, and some even have glass in the mount. Is that a problem?
A: Not at all. I can work with any type of slide mount, as long as it is 35mm.
Q: How do I get my originals to you?
A: You can mail them to me, or drop them off in person. I suggest you use tracked shipping in case you are mailing them.
Q: How long will it take?
A: That depends on the number of originals and the resolution you want. Turn-around time is usually around 10 working days.
Q: Do I know how much it will cost beforehand?
A: Yes, there will be no surprises. Please see my price list. If I need to quote you, I will stand by the quoted price.
Q: How do you get the digital images to me?
A: Great question! Your choice is to supply a new (sealed, in the pacakge) USB stick, or I provide you with one at a reasonable price.
Q: I have a USB stick, but it isn’t new. Can I use it?
A: For security reasons, I will only transfer the images to a new stick. That way I can guarantee the digital images will not be corrupt and mitigates the chance of introducing a virus into my PC.
Q: In what format are the digital scans saved?
A: For Low and Medium resolution, the files are saved as JPG. For High resolution scans, the files will be saved as TIFF files, unless requested otherwise.
Q: Can you remove or add people from group photos?
A: Usually, yes, but it does depend on the group photo.
Q: Can you isolate a person from a group photo and enlarge it?
A: I can isolate a person. The quality of the enlarged image depends on the size and quality of the original image.
Q: How do I watch the digital pictures? Can you make a DVD?
A: Any computer or TV with USB input can play back your memories. A DVD is certainly possible. See the price list for options.
This list may grow as more questions come up.
In the meantime, if you have any questions not answered here, please send me an email:
m a r c e l [ a t ] t h i s o l d c a m e r a [ d o t ] c o m
